ORDERS & SHIPPING
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit and debit cards as well as PayPal and Apple Pay at checkout.
HOW WILL YOU SHIP MY ORDER?
It is our goal to have each order shipped within two (2) business days of receipt. We exclusively use the United States Postal Service to ship our orders. This service is fast, accurate and affordable. Use of the USPS enables us to avoid charging for handling. Your shipping cost is your postage cost.
WHAT IF I DO NOT RECEIVE MY SHIPMENT?
All shipments are insured with tracking numbers through the USPS. If you do not receive your shipment, please notify us as soon as possible. Provided your shipping information was given to us correctly with the order, we will ensure that your order is reshipped and reaches you as soon as possible.
DO YOU SHIP TO APO's?
Yes. However our website host won't allow APO/DPO/FPO addresses to be submitted at checkout. So, we recommend listing a domestic address for you or a relative and then list your actual shipping address in the notes section just prior to checkout. Please send us an email with your APO/DPO/FPO address immediately after placing your order to ensure we're tracking. (firstname.lastname@example.org)
SHIPPING & RETURN POLICY
Disclaimer: Being a newly founded small business our shipping and return policy is crucial to the success of our company. We have developed and incorporated strict policies for these actions and follow them explicitly. Please read the following policies carefully.
Purchase Order Shipping Policy
1.) When orders are placed with OSOK Apparel, be sure to list a good shipping address, double check the address at checkout before submitting purchase. Your merchandise will be shipped to the location you specify. OSOK Apparel will not be responsible for any customer input errors.
2.) Our company strives to ensure that all orders are shipped within two (2) business days from receipt of order and each package is shipped through the United States Postal Service (USPS). Therefore, your order will have both a tracking number and package insurance. Once your order ships, you will be emailed a tracking number for your individual package. OSOK Apparel does not assume any liability for lost or improperly delivered orders beyond the point of shipping. If your order becomes lost during the delivery process, or is damaged by USPS in transit, we will be happy to ensure that remedial steps are taken, given the following conditions:
a.) For a package to be considered lost: at least ten (10) business days must have elapsed since the order shipped; not including observed Holidays.
b.) For damaged goods: send an email stating the details of your order along with a photo to provide documentation of the damaged merchandise in it's original packaging within 24 hours of receipt of the shipment. We need timely responses and photos to file claims with USPS.
If either of these situations arise, provide us with the required information and documentation so we can initiate a claim with USPS. Based on the results of that claim, your order will be re-shipped. Since this process is subject to the timeline of USPS, OSOK Apparel will strive to re-ship your order as soon as possible, but does not guarantee any amount of time this will take; only that we will provide customer satisfaction as the outcome.
1.) If an order is returned to OSOK Apparel due to a shipping error on our behalf, you will receive an email from us detailing our mistake and asking you to re-verify your shipping address. We will then provide you with a new tracking number and your package will be re-shipped to you at no cost. However, if the package is returned to us and for reasons determined to be customer error; we will inform you, require that you correct the address and provide the cost to re-ship.
2.) Shipping to APO/FPO/DPO: We are able to ship customer orders to APO/FPO/DPO. However, since we ship through USPS, our delivery times to these addresses may vary based on location. Please adhere to the following format when submitting an order that will be shipped to an APO/FPO/DPO.
Example of correct format for APOs:
Rank/Name: SGT John Doe
Company (FPO Only): USS Cole
Street 1: Unit HHC 2/4 IN
Street 2: Box 1234
City (Select One): APO/FPO/DPO
State (Select One): AE/AP/AA
Country: United States (Not the country you're in)