Orders & Shipping

OSOK-FAQ

Web Orders & Shipping

Custom Apparel Orders

Yes! If you're unable to list your address in the order shipping information, just list a domestic address and add your APO to the notes section of the order. We also ask that you send an email immediately following noting your order number and APO address to ensure it doesn't get overlooked. APOs are considered a US domestic address, please do not list a foreign country in your shipping information or else you may incur unnecessary shipping charges.

We strive to have orders shipped as quick as possible. That said, please email us with your name , order number, and corrected address as soon as possible. We will update your order information at that time. If the order has already shipped, we'll have to wait for USPS to return the package to us. Once received, we will email you for an updated address and ask that you provide payment for the reship cost.

All shipments are insured and tracked through the USPS system. Please use their website log with your tracking number to see where the package is and has been through transit scans. If the tracking shows delivered but you did not receive, please email us your name, order number and brief explanation. We will investigate your claim and locate your package or file an insurance claim with USPS.

Note: If you file the claim yourself, we are unable to assist as USPS will only deal with you.

Orders & Shipping Policy

Disclaimer: Being a small business, our shipping and return policy is crucial to the success of our company. We have developed and incorporated strict policies for these actions and follow them explicitly. Please read the following policies carefully.

Web Orders

1.) When orders are placed with OSOK Apparel, be sure to list an accurate shipping address, double check the address at checkout before submitting purchase. Your merchandise will be shipped to the location you specify. OSOK Apparel will not be responsible for any customer address entry errors.

2.) Our company strives to ensure that all orders are shipped within two (2) business days from receipt of order and each package is shipped through the United States Postal Service (USPS). Therefore, your order will have both a tracking number and package insurance. Once your order ships, you will be emailed a tracking number for your individual package. OSOK Apparel does not assume any liability for lost or improperly delivered orders beyond the point of shipping. If your order becomes lost during the delivery process, or is damaged by USPS in transit, we will ensure that remedial steps are taken, given the following conditions:

a.) For a package to be considered lost: at least ten (10) business days must have elapsed since the order shipped; not including observed Holidays.

b.) For damaged goods, send an email stating the details of your order along with a photo to provide documentation of the damaged merchandise in its original packaging within 24 hours of delivery. We need timely responses and photos to file claims with USPS.

If either of these situations arise, provide us with the required information and documentation so we can initiate a claim with USPS. Based on the results of that claim, your order will be re-shipped. Since this process is subject to the timeline of USPS, OSOK Apparel will strive to re-ship your order as soon as possible, but does not guarantee any amount of time this will take; only that we will provide customer satisfaction as the outcome.

Additional Information

1.) If an order is returned to OSOK Apparel due to a shipping error on our behalf, you will receive an email from us detailing our mistake and asking you to re-verify your shipping address. We will then provide you with a new tracking number and your package will be re-shipped to you at no cost. However, if the package is returned to us and for reasons determined to be customer error- we will inform you, require that you correct the address, and provide the cost to re-ship.

2.) Shipping to APO/FPO/DPO: We are able to ship customer orders to APO/FPO/DPO. However, since we ship through USPS, our delivery times to these addresses may vary based on location. Please adhere to the following format when submitting an order that will be shipped to an APO/FPO/DPO.

Example of correct format for APOs:

Rank/Name: SGT John Doe

Company (FPO Only): USS Cole

Street 1: Unit HHC 2/4 IN

Street 2: Box 1234

City (Select One): APO/FPO/DPO

State (Select One): AE/AP/AA

Country: United States (Not the country you're in)

For any other questions or concerns, please email us!

OSOK-FAQ

What forms of payment do you accept?

How will you ship my order?

Do you ship to APO/FPO/DPO?

What if I need to change my shipping address?

What if I do not receive my package?

What if my package/merchandise was damaged during shipping?